Privacy Policy

Last updated: 30 June 2026

About this policy

WebGator Australia, an Australian business partnership (ABN 45 636 245 426) (“WebGator”, “we”, “us” or “our”) operates the website at https://webgator.com.au (the “Site”) and provides SEO, Google Ads, and website design and build services. We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use and protect it, and how you can access, correct or complain about it.

What personal information we collect

We only collect personal information that is reasonably necessary for our business. This typically includes:

• Contact details — your name, email address, phone number and business name, for example when you submit our quote form, email or call us.
• Information about your enquiry — details of your business, website and goals that you choose to share so we can prepare a quote or provide our services.
• Technical and usage data — your IP address, browser and device type, the pages you visit, referring pages and time on site, collected automatically when you use the Site.
• Marketing engagement — whether you open or click our emails, if you have subscribed.

You do not need to create an account to use the Site, and we do not collect payment card details through the Site. We do not intentionally collect sensitive information (such as health, religious or political details) and ask that you do not send it to us.

How we collect it

We collect personal information directly from you — when you complete the quote form, email, call or otherwise contact us — and automatically through cookies and analytics tools when you browse the Site (see “Cookies and tracking” below). Where practical and lawful, we may also receive information about you from third parties such as Google.

Why we use your information

We use personal information to:

• respond to your enquiry and prepare quotes;
• provide, manage and improve our services;
• operate, secure and improve the Site;
• send you service updates and, where you have agreed, marketing about services that may interest you; and
• meet our legal, tax and record-keeping obligations.

Providing your information is optional, but if you choose not to, we may be unable to respond to your enquiry or provide our services.

Cookies and tracking

The Site uses cookies and similar technologies to make it work, remember your preferences and understand how it is used. These include:

• Google Analytics (GA4) — to measure traffic and how visitors use the Site;
• Google Ads — including conversion tracking and remarketing, which may show you our ads on other sites after you have visited; and
• Advertising pixels (where enabled), such as the Meta pixel, for measurement and remarketing.

These providers may set their own cookies and have their own privacy policies. You can control or block cookies through your browser settings, opt out of Google’s personalised advertising at adssettings.google.com, and install Google’s Analytics Opt-out Browser Add-on. Blocking some cookies may affect how the Site works.

Disclosure to third parties

We do not sell or rent your personal information. We may share it with:

• service providers who help us operate — for example our website host, email and CRM tools, and analytics and advertising platforms (such as Google and Meta);
• professional advisers, where reasonably required; and
• government agencies or other parties where required or authorised by law.

We require our service providers to protect your information and use it only for the services they provide to us.

Overseas disclosure

Some of our service providers — including Google, Meta and certain hosting and email providers — store or process data on servers located outside Australia, including in the United States. Where we disclose information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Direct marketing

With your consent, we may send you marketing communications about our services. Every marketing email includes an unsubscribe link, and we action opt-outs promptly. We handle electronic marketing in line with the Spam Act 2003 (Cth). You can opt out at any time using the unsubscribe link or by contacting us.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure — including secure hosting, access controls and encryption in transit. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Data breaches

If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax and record-keeping obligations). When it is no longer needed, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

Under the Australian Privacy Principles you can ask to access the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. There is no charge to make a request, though we may charge a reasonable fee for access in some cases. If we cannot give you access or make a correction, we will explain why.

Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us using the details below and include your name and contact details, details of your concern, and any relevant links. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Children’s privacy

The Site and our services are intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links

The Site may contain links to other websites we do not operate. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its “Last updated” date. Where changes are material, we may also notify you by a prominent notice on the Site or by email.

Contact us

For any privacy question, or to access or correct your information or make a complaint, please contact our Privacy Officer:

Email: info@webgator.com.au
Phone: 1800-932-428
Post: WebGator Australia, Attn: Privacy, 4-6 Pheasant Ct, Heritage Park, QLD 4118